Refund Policy

Introduction

Thank you for choosing novavideo.ai (also referred to as "Company", "We", "Us", or "Our")!

We hope you are satisfied with your purchase. If you are not satisfied, we offer the following refund policy:

Refund Request Period

Customers can request a refund within 10 days of purchase.

Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

• The service must be unused or minimally used (e.g., fewer than 5 video generations)
• Refund requests should be sent via email to hi@novavideo.ai
• Please provide your email address and the reason for the refund request
• Include your order number or transaction ID for faster processing

Refund Processing

• Upon receiving the refund request, we will review it within 5 business days
• Refunds will be processed through the original payment method
• You will receive a confirmation email once the refund has been approved
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider

Non-Refundable Items

The following purchases are not eligible for refunds:

• Credits or subscriptions that have been substantially used (more than 20% of allocated credits consumed)
• Custom enterprise plans (contact us to discuss alternative solutions)
• Promotional or discounted purchases explicitly marked as non-refundable

Subscription Cancellations

• You may cancel your subscription at any time
• Cancellations will take effect at the end of the current billing period
• No refunds will be issued for partial billing periods
• You will retain access to the service until the end of your paid period

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at hi@novavideo.ai.